Refund Policy

Refund Policy

Last Updated: September 20, 2026

At MoraIron, customer satisfaction is important to us. If there is an issue with your order, please contact our Customer Support Team and we will review your request as quickly as possible.

Refund Eligibility

Refund requests must generally be submitted within 15 days of the delivery date.

A refund may be available if:

  • Your item arrives damaged or defective
  • You receive the wrong product
  • Your order is missing an item or essential component
  • Your package is confirmed lost in transit
  • An approved return is received and passes inspection
  • Another issue caused by an error on our end is confirmed

Refund eligibility is determined after the circumstances of the order and supporting information have been reviewed.

Damaged, Defective, Wrong, or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or video showing the problem
  • A photo of the shipping label when applicable

We recommend keeping the original packaging and shipping label until your claim has been resolved.

If your claim is approved, MoraIron may offer a replacement, partial refund, or full refund, depending on the circumstances.

In some approved cases, you may not be required to return the defective item.

Approved Returns

If your refund requires a product return, you must receive return authorization and return instructions from MoraIron before sending the product back.

Once the returned item is received and inspected, we will notify you by email whether your refund has been approved or rejected.

Please do not send a return to the address shown on your original package unless MoraIron Customer Support specifically instructs you to do so.

Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

Once a refund has been issued by MoraIron, the time required for the funds to appear in your account will depend on your bank, card issuer, or payment provider.

Refund Processing Time

After an approved refund has been submitted, please allow your bank or payment provider additional processing time before the refund appears on your statement.

If you have received confirmation from us that a refund was issued but have not received the funds after a reasonable processing period, please contact your bank or card issuer first.

You may also contact MoraIron Customer Support for assistance.

Non-Refundable Situations

A refund may not be available when:

  • The refund request is submitted more than 15 days after delivery
  • The product was damaged through misuse, accident, or improper care
  • The product was modified or repaired without authorization
  • The customer provided an incorrect or incomplete shipping address
  • The product has been extensively used and functions as described
  • The claim cannot be reasonably verified

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Lost Packages

If your package appears to be lost in transit, please contact us so that we can review the tracking information and, where necessary, open an investigation with the shipping carrier.

If the shipment is confirmed lost, MoraIron may offer a replacement or refund.

If a refund is requested instead of a replacement, we may allow up to 15 days for the carrier to complete its investigation before issuing the refund.

Order Cancellations

Orders may only be cancelled within 6 hours of purchase, provided the order has not already entered an advanced processing or fulfillment stage.

Cancellation within the first hour:
Eligible cancellations requested within 1 hour of purchase may receive a refund of 100% of the order value, excluding voluntary tips.

Cancellation after 1 hour but within 6 hours:
Eligible cancellation requests made after the first hour but within 6 hours may receive a refund of 70% of the order value. A 30% management, processing, and transaction fee may apply.

Once an order has shipped, it cannot be cancelled. Please refer to our Return & Refund Policy for applicable options after delivery.

Duplicate or Incorrect Charges

If you believe you were charged more than once or charged an incorrect amount, please contact us immediately with your order number and relevant transaction details.

We will review the transaction and correct any confirmed billing error.

Contact Us

For refund requests or questions about your order, please contact:

MoraIron Customer Support
Email: MoraIron@support.com
Phone: +1 (503) 994-6667
Business Address:
12540 SW Leveton Dr
Tualatin, OR 97062
United States

Important: Our business address is not automatically our return address. Please contact MoraIron Customer Support before sending any product back.