Return Policy

Last Updated: September 20, 2026

At MoraIron, we want you to feel confident when shopping with us. If there is an issue with your order, our Customer Support Team is here to help.

Return Window

Eligible products may be returned within 15 days of the delivery date.

Return requests submitted more than 15 days after delivery may not be accepted, except where otherwise required by applicable law.

Return Eligibility

To be eligible for a return, your item must:

• Be unused and undamaged
• Be in its original condition
• Include the original packaging
• Include all accessories and components
• Include original labels where applicable
• Have valid proof of purchase

Products that have been used extensively, intentionally damaged, modified, or improperly cared for may not be eligible for return.

Return Authorization

All returns must be approved by MoraIron Customer Support before being sent back.

Please contact us before returning any product. Once your return request has been reviewed, we will provide the appropriate return instructions and return address.

Please do not send your return to the sender's address shown on the original package unless our Customer Support Team specifically instructs you to do so.

Unauthorized returns may delay or prevent the return from being processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or missing an essential component, please contact us as soon as possible.

Please provide:

• Your order number
• A clear description of the issue
• Photos or video showing the product and problem
• A photo of the shipping label when applicable

Please keep the original packaging and shipping label until your claim has been resolved.

If the claim is approved, MoraIron may provide a replacement, refund, or other appropriate resolution.

In certain approved cases, you may not be required to return the defective product.

Return Shipping Costs

If an eligible damaged, defective, or incorrect item is reported within 3 days of delivery, MoraIron may cover the applicable return shipping cost after the claim has been reviewed and approved.

For eligible return requests submitted after the first 3 days but within the 15-day return period, the customer may be responsible for return shipping costs.

Any applicable return shipping instructions will be provided by our Customer Support Team before the item is returned.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Products returned more than 15 days after delivery
• Products damaged through misuse or improper care
• Products that have been modified or repaired without authorization
• Products showing excessive use or wear
• Gift cards
• Digital or downloadable products
• Personalized or customized products
• Certain health or personal-care products where applicable

The absence of an item from this list does not automatically mean that it qualifies for return. Please contact MoraIron Customer Support if you are unsure about eligibility.

Return Inspection

Once your returned product is received, it will be inspected to confirm that it meets the requirements of this Return Policy.

After inspection, we will notify you by email whether your return has been approved.

If a refund is approved, it will be processed in accordance with our Refund Policy.

Exchanges

We primarily offer exchanges for products that arrive damaged, defective, or incorrect.

If you need an exchange, please contact our Customer Support Team before returning the product.

Approved exchanges will be handled according to product availability. If the same item is unavailable, we may offer another appropriate resolution.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Returns or delivery failures caused by an incorrect or incomplete address provided by the customer may not qualify for free return shipping, replacement, or refund.

Business Address and Return Address

Please note that the MoraIron business address listed on our website is not automatically our return address.

Returns must only be sent to the address provided by MoraIron Customer Support after your return request has been approved.

Consumer Rights

Nothing in this Return Policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.

Contact Us

To request a return or ask a question about return eligibility, please contact:

MoraIron Customer Support
Email: MoraIron@support.com
Phone: +1 (503) 994-6667
Business Address:
12540 SW Leveton Dr
Tualatin, OR 97062
United States

Important: Please do not send returns directly to the business address unless our Customer Support Team specifically provides that address as your authorized return destination.